While our solutions are easy to use, there are many complex processes going on in the background. If you experience an issue support will try to resolve it for you as quickly as possible. However, there may be situations where the problem has an unknown or complex cause and our engineers need to research it.
Remote Access can be used to quickly troubleshoot and resolve an issue. You can allow & enable Remote Access and let our technical support engineers connect to the device. Remote Access can only be allowed & enabled by customers. We've implemented various measures which technically prevents us to enable it for you.
Allow & enable Remote Access
First go to the console of your virtual machine.
Check if Remote Access has status Blocked.
Select Manage Remote Access for Support followed by pressing y and ENTER
Go to the SecurityHive dashboard and navigate to your device (scanner/honeypot). Enable Remote Access at the Advanced tab.
The SecurityHive technical engineer will approve the request and connect to the device securely.
Disable & block Remote Access
Go to the SecurityHive dashboard and navigate to your device (scanner/honeypot). Disable Remote Access at the Advanced tab.
Go to the console of your virtual machine.
Check if Remote Access has status Allowed.
Select Manage Remote Access for Support followed by pressing y and ENTER.
Frequently Asked questions
Why do I need to allow Remote Access locally on the virtual machine first?
We've implemented this technical measure to prevent anyone (including us) from enabling Remote Access without having local access to the machine itself. This is a security measure. After you've locally allowed Remote Access, it can be enabled from the SecurityHive dashboard.I'm not feeling myself comfortable with the fact SecurityHive could access my device.
Actually, we can't access your device without your support. Remote Access is blocked by default and can only be enabled when you have local access to the virtual machine. We don't have that access.Is the connection secure?
The device will connect to our servers and we will connect via that same connection. The connection is End-to-end encrypted and each action is logged. Only specific technical engineers can access the device after you've allowed & enabled Remote Access. Our setup is included in our SOC 2 audit scope.